Definitions
"The Company", "we", "our" shall refer to Revolution Multimedia
"Client" refers to everyone who enters into any form of contract with The Company for the purpose of engaging our services
General Terms
Ethos
We are a company who unapologetically operate on Christian principles of care for the welfare and happiness of our customers with relation to our treatment of them and the value of our goods and services. Mechanical box shifting is not our chief enterprise, people are. We are in business to provide high-quality service, in a timely fashion and at a reasonable price. We do not provide cheap, inexpensive audio equipment, instead we aim to provide better and best-quality products as esteemed by the general Audio community so that our customers enjoy many years of effective service from their equipment, enhancing their enjoyment of music, speech, and special events.
We aim to be reasonable with regard to selection of equipment for our clients' requirements. While we do not seek to specify more expensive equipment for the sake of it, we do try to find the best quality for the money according to what is needed; choosing products while being mindful of robust and durable construction quality, good reputation for repair or replacement in the case of defect, and longevity of trading.
Wanting to promote only what is right and good in our community, We decline to be involved with industries or endeavours which are counter to these principles. Therefore we must decline to serve clients who promote activities such as pornography of any nature, warmongering, terrorism, violence, hatred, aggression, illegal use of drugs or drug addiction including alcohol and tobacco.
Intellectual Property
All designs and documentation, along with ideas, proposals, estimates or quotations generated or acquired in the performance of a contract remain the property of The Company.
The client agrees not to disclose, copy, or manipulate any designs, documentation, quotations or estimates, or any other materials provided by The Company to any third party without written permission.
Data Protection
The Company certifies that it endeavours to comply fully with the Data Protection Act of 1998. Client data will be held electronically only as an historical record of invoicing, and for future communications.
The Company warrants that it has appropriate technical and organisational measures in place to protect any personal data it is processing on the client's behalf against any unauthorised or unlawful processing and against any accidental loss, destruction or damage and undertakes to maintain such measures during the course of this contract
Upon reasonable notice we shall allow the client access to any relevant premises owned or controlled by us to enable the client to inspect our procedures
Sales
Ordering
Client purchase orders may be placed by telephone, fax, email, or letter. Written confirmation of the purchase order, authorised by an empowered signatory, may be required prior to the equipment being ordered from our suppliers.
Deposit
At our discretion, partial or total payment may be required prior to the order being placed with our suppliers.
On larger orders, 40% of the total price will be required at time of order; 40% at time of delivery/installation; and the following 20% within 14 days of invoice.
Payment Terms
All payments are due in full 14 days following the date of invoice unless prior arrangements have been made.
Acceptable forms of payment are business cheque, personal cheque, BACS transfer, or cash.
Our bank account details for BACS are: Natwest Bank, 21 Eastgate Street, Gloucester, GL1 1NH; Sort code 60-09-02, Account Number 69112169.
Returned cheques will incur a £30.00 charge plus late payment charges as applicable (see Late Payment below)
Late Payment
For overdue amounts, we reserve the right to charge a late payment fee of £40.00, and interest on the outstanding amount of 12% simple interest calculated daily until the client's payment has been received.
All items remain the property of The Company until such time as full payment has been received. By entering into a purchase agreement with us, the client agrees to surrender all equipment purchased from us should the client be unable to pay within a period after the sale greater than 30 days. Upon recovery, if the equipment has been damaged from its new condition, we reserve the right to charge the client for its refurbishment or replacement.
Carriage
The Company or our suppliers shall use professional couriers and delivery companies for delivering purchased goods to clients. Responsibility for payment of the charges incurred will rest with the client.
Whenever possible, the shipping charge will be notified to the client in the quotation. However, definitive charges are not always known at the quotation stage and will be added onto the final invoice.
The client must provide a reasonable postal address that couriers are able to find using normal means.
The client agrees to indemnify The Company of all responsibility for shipments which are lost in transit, damaged, left but not signed for, unable to be delivered, returned due to inability to be delivered to the client's address.
Returns
Equipment found to be faulty or defective from manufacture will be repaired/replaced at the option of the manufacturer under their normal warranty terms and conditions. The company will cover shipping charges from our premises to the manufacturer or their assigned agent.
Equipment which develops a fault after use may still be covered under manufacturer warranty, unless the fault is determined by us to be due to misuse or neglect. Warranty repair will be handled under normal warranty procedure as described above. Costs for shipping and repair for out of warranty faults will be borne by the customer.
Cost for repairs of equipment out of warranty will be borne completely by the customer, including shipping.
Equipment purchased for a purpose which is then discovered to not be fit for that purpose will be accepted for refund or exchange only if it was recommended as fit for purpose by us, or otherwise at our sole discretion. In any case, such returns will not be accepted more than 30 days after invoice.
Hire Contracts
Dry Hire (Self-Operating)
All PA equipment should be operated only by personnel who have been properly trained in the use of the equipment.
Sound Reinforcement equipment should always be operated within the regulations of the geographical area relating to maximum sound pressure level allowances. Responsibility for compliance with these regulations rests with the hirer.
For larger equipment hire, we may require that one of our engineers be present to work with those the client provides.
Misuse / Neglect of the Equipment
Damaged equipment will be repaired by The Company or our assigns and the cost invoiced to the hirer. These may include shipping charges, investigation time, repair/replacement time. In case of gross misuse or negligence, we reserve the right to also charge the client for lost business due to unavailability of the equipment. To prove this, we will produce confirmation of the other work for which we are claiming loss.
Return Condition of Equipment
Equipment is expected to be returned in the condition in which it was released to the hirer. A "Hire Condition" sheet will be completed with the hirer prior to the release of the equipment which the hirer or their assigns must authorise, having noted its condition. Upon return, the equipment will be checked to ensure its condition. It should be clean, free from dirt, mud, water, etc. and in a condition to be hired again immediately. Cables should be properly coiled and cable tied, not knotted. Racked equipment should not be removed under any circumstances. Any damage will be recorded and confirmed by signature of both parties. The company will then determine the best way of rectifying damage.
The client agrees to indemnify us at all times in respect of all claims by any person in relation to any injury, loss, claim or expense arising out of or in connection with the use of the equipment.
Quotation
Charges
Equipment is charged either individually or as a package on a daily basis. Daily is defined as each 24-hour period starting with the release of the hired equipment from The Company until its return. Partial days are charged as a decimal fraction of the normal daily rate (e.g. 1.5 days). If the equipment is not returned by the agreed time in the contract, The Company reserves the right to charge the appropriate fraction of the daily charge rate according to the return time. Engineers are divided into two capability brackets: Senior and Junior, and their respective charges reflect their pay scales.
Travel and Accommodation Expenses
Travel expense in a quotation represents costs incurred en-route to and from the event unless otherwise noted, not costs for food and accommodation during the hire. We assume the hirer will provide suitable full room and board facilities for the engineers. Suitable means to us a comfortable room properly furnished with no more than two persons sharing a room with two single beds. Rule of thumb: we'd like to be treated in the same way our clients would like to be treated.
What is included?
Quotations will specifically indicate speakers, stands, mixers, CD players, etc. What is implied to be included are: mains leads for all electronic equipment (not extensions), connection cables for audio sources (CD players, radio microphone systems, graphics, etc.) to the mixer and on to amplifiers, fresh batteries in radio microphone transmitters (subsequent replacements are not included), gaffer tape for cable management. We promise the equipment will be clean and presentable, and in good working order.
Insurance
All quotations show the insurance replacement value of the equipment being hired. The hirer must produce a certificate of insurance for this amount proving the hired equipment is insured against loss and damage at the expense of the hirer.
Booking
Clients must be over 18 to make a booking. Corporate bookings must be confirmed by an authorised signatory on company letterhead.
Private bookings must be confirmed with Photo ID (passport, driving license) and proof of address with a recent utility bill or bank statement. A deposit of 30% received within 3 days to hold the dates. Once confirmed, the booking is held to be a binding contract which the hirer will be expected to fulfil.
Payment
Full payment is due 7 days prior to the start of the event by business cheque. Equipment will not be released before payment is received in full. Sorry but cash, postal order, bankers draft, money order, travellers' cheques and the like are not acceptable.
Cancellation
Cancellation of confirmed bookings must be made 21 days in advance of the start of the event for full refund. Cancellation within this notice period will forfeit part or all of the deposit; this will be at the sole discretion of The Company.
The Event
We will come to the client's venue to qualify its suitability for the hire beforehand if the client chooses, though this will incur an additional travel fee.
If upon arrival at the venue our engineers are not happy with the facilities for reasons of suitability, health & safety, unloading/loading proximity, or any other aspect of which we were not previously aware, The company reserves the right to refuse to unload and cancel the booking. In this event, the hirer would forfeit all deposit monies, be held liable for travel expenses (as described above), and may also be charged for the hire.
Change Management - Alterations to the program may result in price changes and must be agreed in writing beforehand. These changes must be authorised by an empowered person, whose name we have been given in advance. Requests from persons other than these will be denied unless we receive express instructions to the contrary.
Security is the responsibility of the hirer. Damage or loss due to insufficient security will be claimed against the hirer.
Repossession
If any of the terms and conditions of our contract are broken we reserve the right to terminate the contract immediately without explanation, and repossess any or all equipment hired without the return of any monies. The client agrees to authorise and allow access to facilities under their control where our equipment is located.
Live Recording
Recording
We will endeavour to record sessions / events according to the proposed schedule to the best of our ability working closely with the client's staff and performers. We will not be responsible for poor recording quality due to misuse of microphone equipment, poor quality connections of instruments to our equipment, improper performance technique.
We will make redundant copies of scheduled recording events in the case of failure of one medium as a "best endeavours" effort; but we will not be held responsible for lost recording due to equipment failure or unlikely acts of personal negligence or omission on the part of our engineers.
Copyright
The company will retain the copyright of the recording on the master media, not the content. Duplication of these recordings by anyone other than The Company without our express permission is forbidden. Copyright may be purchased from us for a nominal fee.
We may record any event or part of an event with the intention of using the recording for training purposes, but confirm that it will never be performed or distributed without permission. No recordings will be published, duplicated, or sold without the permission of the artist or their assigns.
Photography
We reserve the right to photograph any event that we supply equipment or services to for our own publicity and promotional purposes.
Training
Course Material
Training programmes are built upon experience as well as educational study. They aim to teach best practice to students for the purpose of improving their effectiveness in operating and handling sound reinforcement and other related electronic systems
While efforts are made to ensure all subject matter is correct, certain areas are ambiguous and best practice may vary from what other persons have experienced. We will attempt to point out these areas and disclose other schools of thought as well as our own
Training programme materials given or sold to clients is copyrighted and therefore unable to be copied, sold, or used for any purpose except that for which it was intended.
Bookings
Planned, scheduled training seminars may from time to time be offered. Booking procedures will accompany notification of such opportunities
Ad hoc training seminars may be scheduled at the request of a client. The Company will charge the client a flat fee based upon the subject matter, location, number of students, and equipment required. The client will be expected to market the event and handle the booking process as well as collect the monies and deal with the venue.
Payment
Full payment for training seminars must be received a minimum of 21 days prior to the presentation date.
Cancellation
Prior to 21 days before the presentation will receive a full refund. Within 21-8 days, a 50% refund will be given. Within 7 days of the event, no refund will be given. If enrolees are unable to attend due to unforeseen circumstances, e.g. sickness, bereavement, within 21 days of the presentation a 50% refund will be given. This does not apply to enrolee's business operational requirements or travel conditions. Enrolees may substitute another person by notifying The Company of the name and contact details of the substitute.
Privacy Policy
Revolution Multimedia will use the details you provide on the contact us form to keep you informed of news, offers and other information we feel will be of use to you. We will not disclose any of your details to any third party unless required to do so by law. If you would like to change the way we communicate with you please contact us on 0800 043 9857